Privacy Policy

1. Information We Collect

Depending on how you use VELORA, we may collect information such as:

Information you provide directly

• Full name.
• Phone number.
• Email address.
• Delivery address.
• Recipient's name and contact information.
• Order details.
• Gift preferences and customization instructions.
• Personalized messages.
• Photographs or other content submitted for customization.
• Customer-support messages and complaints.
• Information provided through custom gift requests.

Payment Information

When you make a payment, payment information may be processed by the relevant payment provider.

VELORA does not intentionally request or store your full card PIN, ATM PIN, or other confidential banking credentials.

Where third-party payment providers are used, their own privacy policies and terms may also apply.

Automatically collected information

When you use our website, certain technical information may be collected automatically, such as:

• IP address.
• Device type.
• Browser type.
• Operating system.
• Website activity.
• Pages viewed.
• General usage information.
• Cookies or similar technologies where enabled.

2. How We Use Your Information

We may use personal information to:

• Process and fulfil orders.
• Arrange deliveries.
• Contact you about your order.
• Respond to customer-support requests.
• Process cancellations, refunds, replacements, or complaints.
• Complete custom gift requests.
• Personalize your experience.
• Improve our products and services.
• Maintain website security.
• Prevent fraud or misuse.
• Communicate important service updates.
• Send promotional communications where permitted and appropriate.
• Comply with legal and regulatory obligations.

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

3. Legal Basis for Processing

Depending on the circumstances, VELORA may process personal information where processing is necessary to:

• Perform a contract or fulfil an order.
• Comply with a legal obligation.
• Protect legitimate business interests while respecting your rights.
• Respond to your request or provide a service you have requested.
• Obtain and rely on your consent where consent is required.

4. Information About Gift Recipients

VELORA may receive personal information about someone other than the customer when a customer orders a gift.

For example, a customer may provide the recipient's name, phone number, address, or other information necessary for delivery.

If you provide another person's information, you should ensure that you have a lawful basis or appropriate permission to provide that information where required.

VELORA will use recipient information primarily for purposes connected with fulfilling the relevant order.

5. Sharing Personal Information

We may share necessary personal information with trusted third parties where required to provide our services. These may include:

• Delivery personnel or delivery partners.
• Payment providers.
• Technology and hosting providers.
• Suppliers or service providers involved in fulfilling an order.
• Customer-support or communication providers.
• Professional advisers where reasonably necessary.
• Government authorities or regulators where required by law.

We aim to share only information that is reasonably necessary for the relevant purpose.

We do not sell customers' personal information as a business practice.

6. Data Security

VELORA takes reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their accounts, devices, passwords, and other information used to access online services.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, business records, dispute resolution, security, and legal or regulatory requirements.

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

8. Cookies and Similar Technologies

VELORA may use cookies or similar technologies to support website functionality, remember preferences, understand website usage, improve performance, and provide relevant features.

Where required, we will provide appropriate choices regarding non-essential cookies.

You may also be able to manage cookie preferences through your browser or device settings.

Disabling certain cookies may affect some website functionality.

Searches on our website. When you search for gifts on VELORA, we count the search words (for example, "birthday") to show popular searches. We do not link these counts to your name, email or account. Your own recent searches are stored only on your device so we can show gifts that match your interests. You can remove them at any time with the "Clear" button on the home page, or by clearing your browser data.

9. Marketing Communications

Where permitted, VELORA may contact customers about promotions, new products, special offers, or other marketing communications.

Where consent is required, we will seek appropriate consent.

You may request to stop receiving promotional communications at any time.

10. Your Privacy Rights

Subject to applicable law and relevant conditions, you may have rights concerning your personal information, including the right to:

• Request information about how your personal data is processed.
• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Object to or request restriction of certain processing where applicable.
• Withdraw consent where processing is based on consent.
• Request information about certain disclosures or processing activities.
• Raise a complaint about how your personal information is handled.

Some rights may be subject to legal limitations or exceptions.

11. Children's Privacy

VELORA is not intended to knowingly collect unnecessary personal information from children.

Where an order involves a child as a gift recipient, we will process only the information reasonably necessary to fulfil the order.

If you believe that a child has provided personal information to VELORA unnecessarily, please contact us so that we can review the situation.

12. Third-Party Services

VELORA may rely on third-party services for hosting, payments, communications, analytics, delivery, storage, security, or other business functions.

These providers may process information on VELORA's behalf or independently where their services require it.

Where appropriate, customers should also review the privacy policies of relevant third-party providers.

13. International Data Transfers

Some service providers used by VELORA may process or store information outside Nigeria.

Where personal information is transferred across borders, VELORA will take reasonable steps to ensure that the transfer and processing comply with applicable data-protection requirements.

14. Data Breaches

If VELORA becomes aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and notify relevant persons or authorities where required.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

The latest version will be published on our website with an updated "Last Updated" date.

17. Data Protection Authority

Where applicable, you may also have the right to raise a concern with the relevant Nigerian data-protection authority.

Nigeria Data Protection Commission (NDPC)

VELORA encourages customers to contact us first so that we can try to resolve privacy concerns directly.