Terms of Service

1. About VELORA

VELORA is a gifting platform that allows customers to discover, customize, order, and send gifts for different occasions.

Our services may include gift boxes, gift hampers, cakes, fruits, chocolates, snacks, cards, baby-care products, customized gifts, and other products or services displayed on the website.

Product availability may change from time to time.

2. Using VELORA

You agree to provide accurate and truthful information when placing an order or submitting a request. This may include:

• Your name.
• Contact information.
• Delivery address.
• Recipient information.
• Personalization details.
• Payment information.
• Any other information required to fulfil your order.

You are responsible for checking that information before submitting your order.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, and other information displayed on VELORA are accurate.

However, minor differences may occur due to photography, screen settings, product availability, packaging, natural variations, or supplier changes.

For products such as fresh fruits, cakes, flowers, and other items that naturally vary, the final appearance may differ slightly from displayed images while still being reasonably consistent with the order.

We will not intentionally provide misleading information about our products.

4. Product Availability

All products are subject to availability.

If an item becomes unavailable after an order has been placed, we may contact the customer to discuss a suitable replacement, adjustment, or refund where appropriate.

5. Custom Orders

VELORA may allow customers to request customized gifts or provide special instructions.

Customers are responsible for ensuring that names, messages, photographs, dates, designs, colours, and other information submitted for customization are correct.

VELORA reserves the right to refuse a customization request that is unlawful, abusive, discriminatory, fraudulent, or otherwise inappropriate.

6. Orders

Submitting an order does not necessarily mean that the order has been accepted until VELORA confirms it.

We may decline or cancel an order where:

• A requested product is unavailable.
• The information provided is insufficient or incorrect.
• A technical or pricing error occurred.
• We reasonably suspect fraudulent activity.
• The order cannot reasonably be fulfilled.
• Circumstances outside our reasonable control prevent fulfilment.

If VELORA cancels a paid order, an applicable refund will be processed in accordance with our Refund & Cancellation Policy.

7. Prices and Payment

Prices and applicable charges will be communicated to customers before payment is completed.

Where applicable, delivery charges, customization charges, urgent-order charges, or other additional costs may apply.

Customers are responsible for reviewing the total order amount before completing payment.

VELORA may update prices from time to time. Price changes will not affect an order that has already been confirmed and paid for, except where an adjustment is mutually agreed or required because of an obvious error.

8. Delivery

VELORA provides delivery according to the delivery options and service areas displayed on the website.

Customers are responsible for providing accurate delivery information, including the recipient's name, phone number, address, and any relevant delivery instructions.

Delivery times may vary depending on location, order type, preparation time, traffic, weather, availability, and other circumstances.

Where an unavoidable delay occurs, VELORA will make reasonable efforts to notify the customer.

9. Recipient Information

When ordering a gift for another person, you are responsible for ensuring that the information you provide to VELORA is accurate and that you have a lawful reason to provide any personal information belonging to the recipient.

VELORA will use recipient information only as reasonably necessary to fulfil and manage the order, subject to our Privacy Policy.

10. Promotions

VELORA may offer discounts, promotional codes, special offers, or other promotions.

Promotions may have additional conditions such as expiry dates, minimum order requirements, limited availability, or customer eligibility.

Specific promotional terms will apply where stated.

11. Reviews and Customer Content

Where VELORA allows customers to submit reviews, photographs, messages, feedback, or other content, customers agree not to submit content that is unlawful, fraudulent, threatening, abusive, discriminatory, defamatory, or infringes another person's rights.

By submitting content for publication on VELORA, you grant VELORA permission to use that content for the purpose of displaying and promoting the relevant service, subject to applicable law.

Customers should not submit another person's private information without appropriate permission.

12. Prohibited Use

You must not use VELORA to:

• Commit or facilitate unlawful activity.
• Provide false or fraudulent information.
• Attempt to interfere with the website or its security.
• Access areas or information you are not authorised to access.
• Misuse promotions or payment systems.
• Impersonate another person.
• Upload malicious software or harmful content.
• Abuse, threaten, or harass VELORA staff, delivery personnel, suppliers, or other users.

13. Website Availability

We aim to keep VELORA available and functioning properly, but we cannot guarantee that the website will always be uninterrupted, error-free, or available.

Temporary interruptions may occur because of maintenance, technical problems, internet connectivity, hosting services, third-party providers, or circumstances beyond our reasonable control.

14. Intellectual Property

Unless otherwise stated, the VELORA name, logo, website design, written content, graphics, branding, and other original materials belong to VELORA or are used with appropriate permission.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit VELORA's protected content without permission.

15. Privacy

Your use of VELORA is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

16. Complaints and Customer Support

If you experience a problem with an order or service, please contact VELORA through the support channels provided on our website.

We encourage customers to contact us first so that we have an opportunity to investigate and resolve complaints.

17. Changes to These Terms

VELORA may update these Terms of Service when necessary.

The updated version will be published on the website with a revised "Last Updated" date.

Your continued use of VELORA after an update means that you acknowledge the updated terms, to the extent permitted by applicable law.

18. Governing Law

These Terms of Service are governed by the laws applicable in the Federal Republic of Nigeria.

Nothing in these Terms prevents a consumer from exercising rights or seeking remedies available under applicable Nigerian law.